Customer Service & Contact
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Should your enquiry not be answered in one of the categories below, we are happy to help by e-mail.
Welcome and thank you for shopping with Harem Royal. Harem Royal Screwpulous Jewelry™ is known for the emotional power and raw energy, as well as the romantic and yet contemporary nature of his weapons in disguise. Harem Royal jewelry will be made to order. Please allow 3-5 working days for your order to be prepared and dispatched. Our website showcases the entire range of Harem Royal exquisite jewelry. We want your shopping experience to be as easy and straightforward as possible.
You can browse our jewelry and full collections by using the drop-down menu on the left hand side of the homepage or by using the Latest Collection icons on the right hand side. You can view further information on any piece of jewelry by simply clicking on the chosen item. To purchase, add the item of jewelry to your Shopping Bag by clicking the “Add to Shopping Bag” button and then proceed to payment. If an item is out of stock, you can request a delivery date or add yourself to the waiting list by clicking on “Request This Item.”
When you shop with Harem Royal, you may rest assured that you will receive an undeniably beautiful handmade adornment, totally and utterly different from any others that you have seen before, in a premium box, beautifully and carefully packed to avoid any damage, arriving just on time for the special occasion of your choice.
Every piece of Harem Royal jewelry is unique and handmade with the utmost attention to detail. It’s a completely handcrafted product, so there may be slight variance in jewellery pieces due to the very nature of manufacture. In fulfilling your order, Harem Royal will select the most stunning piece(s). Please allow 3-5 working days for your order to be prepared and dispatched.
We hope that this list of frequent questions will help you out. However, do not hesitate to contact us if you questions are not answered here.
HOW CAN I CONTACT CUSTOMER SERVICE?
Harem Royal is committed to providing first-rate quality service you can trust.We will be able to deal with your queries by e-mail. You may contact us on firstname.lastname@example.org
I HAVENT PURCHASED JEWELLRY ON LINE BEFORE. HOW CAN I BE SURE I WILL BE HAPPY WITH MY DECISION?
We at Harem Royal strive to accurately represent our jewelry via photos, product descriptions and measurements. Our past experience has been that the jewelry has exceeded our customers' expectations. However, should you wish to return the item, you have 7 days to change your mind starting with the date of receipt and we will happily refund your payment. View our “Returns Policy” for more information.
I CANNOT FIND A PIECE OF JEWELLERY I WANTED A WHILE AGO, WHAT CAN I DO?
If you like what you see, but you could not find it, feel free to get in touch and we will do everything we can to fulfil your wish. You can contact us via e-mail at email@example.com
DO YOU OFFER TAILORED SERVICES?
We endeavor to help our customers as much as possible when it comes to individual needs and requirements. Should you have an urgent enquiry or special requirement, please do not hesitate to contact us to discuss any special circumstances.
WHERE DO YOU SOURCE YOUR ORGANIC MATERIAL?
The organic materials are sourced from ethical outlets, keeping things as eco friendly and sustainable as possible. All of the real butterflies and moth have been raised on natural cruelty free tropical farms around the world. These educational farms, aviaries and co-ops provide a real source of income for native people who would otherwise have to sell trees off of their land or raise cattle which are both ecologically disastrous. Tropical insects are important members of these fragile ecosystems. If their natural habitats are allowed to disappear, they too will vanish forever.
ARE REAL BUTTERFLY WINGS DURABLE DESIGN?
We at Harem Royal like to maintain the delicate impossibility of the natural design. Such delicacy versus endurance is possible with plastic laminating pouches. All wings are carefully laminated. It`s very durable, water resistant, brightens protected and could be wipe clean.
ARE CHAINS INCLUDED FOR PENDANTS?
Yes. Unless otherwise noted all of our necklaces and pendants are delivered with the chain.
WILL MY ITEM BE BOXED?
Yes. Each gorgeous piece of Harem Royal jewelry will be delivered in its own gift box bearing the Harem Royal logo. Each box will be wrapped with a satin ribbon.
IS GIFT WRAPPING AVAILABLE?
Yes. Gift-wrapping is available for an additional €5.00 for each item; your jewelry will be wrapped in stylish paper and tied with satin ribbon. Simply tick the gift-wrap box before you add an item to your basket. If you would like to send the gift straight to the recipient, just tick 'I would like to provide an alternative delivery address on Step 2 of the checkout. The invoice will be sent to the billing address. For further information on delivery, see our “Delivery Policy”.
ARE ITEMS PICTURED ON LINE ACTUAL SIZE?
It is impossible to show an actual size image on the Internet because computer monitors vary in size. We are making effort to show you the correct size with the details and specification section with each piece.
DO YOU SHIP INTERNATIONALLY?
Yes. Harem Royal is located in Belgrade and shipped to worldwide destinations by Registered Mail with delivery confirmation. In order to obtain certain level of security for our buyers items are shipped with Registered Airmail or with FedEx express courier service.
WHAT CAN I DO IF I NEED MY JEWELRY NOW?
We understand that you sometimes need perfect earrings or a necklace for that special occasion and simply cannot wait. We at Harem Royal offer FedEx courier service for safer, more secured and ultimately faster delivery. Please don`t hesitate to contact Harem Royal regarding any questions you may have. For information on delivery view our “Delivery Policy”.
DO YOU MAKE JEWELRY FOR MEN?
Yes, please visit Men’s Jewelry.
HOW LONG WILL MY PACKAGE TAKE TO ARRIVE?
For information on delivery view our “Delivery Policy”.
WHAT IS YOUR RETURNS POLICY?
View information on “ReturnsPolicy”.
HOW DO I CARE FOR MY JEWELRY?
Please see our section “Jewelry Care”.
Harem Royal is located in Belgrade, Serbia and shipped to worldwide destinations using:
REGISTERED AIRMAIL DELIVERY
International deliveries are sent via Registered Airmail with delivery confirmation. Registered airmail shipping method includes the tracking number.
Shipments via Registered Mail take about:
3 - 6 working days for European countries,
6 - 12 working days to reach the US and Canada,
12 - 18 working days for Oceania.
Once your order and payment are received, you will be notified that your order has been shipped. You will also be provided with the tracking number. You can "track and trace" your order, anytime you like. Parcels will need to be signed for in person. In the event that no one is available to receive a Registered Delivery item, your country’s postal service should leave a card with details so you can either arrange another delivery date or collect your parcel from your local collections depot.
Please also note that all duty and taxes incurred in the country of destination are the responsibility of the customer. We recommend that you check import duties and fees in your country.
FEDEX EXPRESS DELIVERY
Our exclusive and unique pieces require special attention. That's what we call a premium service. We deliver them with super fast & safe shipping using FedEx Express services. It takes only 2-4 business days for our products to arrive anywhere in the world. If you order until 1 p.m. Central European Time (Paris, Berlin, Milano) on the business day the package will be shipped on the same day if the items are in stock.
Usually everything runs smoothly, but you never know and we are very sorry as we can not affect any possible customs office holdups that may affect your delivery time. We are making an effort to dispatch all orders as soon as possible subject to product availability and clearance of payment.
Parcels will need to be signed for in person. In the event that no one is available to receive a Special Delivery item, FedEx Express Mail will leave a card with details so that you can either arrange another delivery date or to collect your parcel from your local FedEx office. Please also note that any duty and taxes incurred in the country of destination are the responsibility of the customer. We recommend that you check import duties and fees in your country.
Every single piece of Harem Royal jewelry will be delivered in individual luxury boxes bearing the gold stamped Harem Royal logo. Boxes are wrapped with satin ribbon. Packages are so gorgeous that are already wrapped as a gift. It does not matter if you gift yourself or someone else. Please note that you may also have items delivered as a gift by choosing to provide an alternative delivery name and address. If you want, we can add custom note to your package, to address the receiver.
Harem Royal gold designs begin with recycled copper as base metal and then are twice dipped in the absolute finest 24 karat gold for a thicker coat. It is a great alternative to solid gold. Prices are according to market value and subject to change. It is always advisable to avoid wearing jewelry when doing manual labor, cleaning, doing exercise or playing sports. Please don’t sleep in your jewelry, as it is extremely complex and it will only compromise its strength and structure. Think of it an elaborate piece of art impersonating as jewelry.
Silver and copper naturally tarnish over time, so don’t be alarmed when you notice this. A quick swipe with the cloth is all you need. The natural oils from your skin and hair, direct sunlight, and the simple elements in the air we breathe are accountable for this phenomenon. Be sure to keep this away from water and humidity.
Keep in mind that a slow lightening of the gold will occur over time. It needs only a light polish; Harem Royal suggests a gold polishing cloth. Be gentle when polishing gold-plated jewelry, a rigorous polish will fade the gold as it is rubbed off. Some materials darken, some lighten, and some keep content with just how they are. It’s a fact of life.
If the item you are looking at is currently unavailable, or if you are enquiring about Harem Royal sold pieces, please do not hesitate to contact us via e-mail.
Should your jewelry suffer damage, Harem Royal offers a reconditioning and repair service on a case by case basis.
Harem Royal wants to guarantee the complete satisfaction of our customers. If for any reason you are unsatisfied, feel free to contact Harem Royal. Returns must be mailed back to the Harem Royal via reputable carrier of your choice, as a registered mail with delivery confirmation and insurance, within 7 days of receipt.
Return shipping costs are the responsibility of the buyer. Harem Royal does not take responsibility for lost or damaged packages that are shipped back. All undamaged, correctly returned products will be credited to the original purchaser's Pay Pal account. As previously stated, international customs duties are non- refundable. Purchase price will be refunded minus shipping costs and 15% for handling and restocking. Once the refund has been completed Harem Royal will send a confirmation via e-mail.
Please note that one of a kind pieces and items that has been delivered by FedEx postal courier are not eligible for refund and also the products that have been customized in any way are also final sales.
If you are interested in carrying our jewelry collections in your store please contact us to discuss a possible collaboration.
Thank you for visiting http://www.haremroyal.com/ (hereinafter referred to as “the site”). Please read the following information carefully before using the site. The use of and access to the site are governed by these legal Terms and Conditions. Your use of the site is subject to the following Terms and Conditions. The fact of using the site implies that you agree to comply with and be bound by these Terms & Conditions, the confidentiality rules and online selling conditions when you make a purchase Harem Royal may occasionally modify or make changes to these Terms and Conditions. Using the site after alleged modifications implies that you agree to comply with modified Terms and Conditions. Please read the Terms and Conditions regularly. If you do not agree with any of the Terms and Conditions or modified Terms and Conditions you must stop using the site immediately.
REGISTRATION AND ELIGIBILITY
Purchases made on the site are for personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. Harem Royal reserves the right to restrict or question large quantities of an item being shipped to any particular customer or postal address.
ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an e-mail with the details of your order. This e-mail is an official acceptance of your order and the contract between you and Harem Royal will be finalised when we dispatch the goods to you. We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, or that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out above.
Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party in the event of: withdrawal of goods from the site regardless of whether the goods have been sold, removing or editing any content on the site, as well as refusing to process a transaction or else suspending any transaction after processing has begun.
PRICE AND PAYMENT OPTIONS
All transactions on this website are processed using Paypal, a secure online payment gateway that encrypts your card details in a secure host environment. Pay Pal accept Visa, MasterCard and Maestro credit and debit cards. Payment is debited from your card when we process your order.
Harem Royal constantly checks to ensure that all prices shown on the site are accurate. It cannot however guarantee that no errors have occurred. Should an error in the price of an item occur Harem Royal will give the client the option of re-confirming the purchase of the item at the correct price or of order cancellation. If Harem Royal is unable to contact the client, the order will be considered to be cancelled. Harem Royal reserves the right to change the price of goods offered on the website at any time and without prior notice.
TRANSFER OF OWNERSHIP & INSURANCE
Harem Royal insures each purchase throughout the time of transit, until it is delivered to you. You will be asked to sign for any goods delivered, at which point responsibility for your purchased goods passes to you.
CHECKING YOUR ORDER
You can check the current status of your order by signing into your account and selecting ORDER STATUS. Simply type in your unique order number we would have e-mailed to you, and we will track your order/shipment for you.
You acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights, all brand names, names of lines, designs, models of items that appear on the website or in the domain name, are the exclusive property of Harem Royal.
Any utilisation, reproduction, of the designs, models, brand names, and names of lines in whole or in part is strictly prohibited. You are permitted to use the Content of this website only if authorised by Harem Royal. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting to forging, copying and use of the above listed materials to any other server, location or support for publication, reproduction.
In addition to the intellectual property rights mentioned above, Content is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this web site. Harem Royal tries to ensure that the information on this site is accurate and complete. Harem Royal does not warrant or represent that the site’s Content is accurate, error-free or reliable or that your use of Harem Royal`s Content will not infringe rights of third parties. You are using the site at your own risk. Harem Royal does not warrant that the functional aspects of the site or Harem Royal's Content will be error free or that the site, Content or the server that makes it available for use is free of viruses or other harmful components. If your use of this site results in the need for servicing or replacing property, material, equipment or data, Harem Royal is not responsible for those costs.
Harem Royal and its suppliers make no warranties about Harem Royal website Content, software text, downloads, graphics, and links, or about results to be obtained from using the site. You bear the entire risk of the completeness, accuracy or usefulness of any Content found on the site. Harem Royal reserves the right to withdraw, temporarily or permanently, any Content from the site at any time and for any reason. Removal may be immediate and without notice. Harem Royal is not liable to you or any third party regarding any such withdrawal.
We may include hyperlinks on this site which are leading to other websites or resources operated by parties other than Harem Royal, including other stockists and advertisers. Harem Royal has not reviewed all of the linked sites and is not responsible for the content or accuracy of any off-site pages, nor are we responsible for the availability of such external websites or resources. Moreover, we are not legally responsible, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
NO COMMERCIAL USE
The Harem Royal site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained in the site. You may not use the site, or any of its Content, for any commercial purpose, including advertising or advertising revenue generation activity on your own site.
GENERAL INFORMATION AND YOUR ACTIVITY
You use the Harem Royal site at your sole risk. You agree that you will be personally responsible for your use of this site and for all of your communication and activity on this site. We reserve the right to deny you access to the site or any part of it at any time and without notice. If we in our sole discretion determine that you are engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms and Conditions, we may deny you access to this site on a temporary or permanent basis and any decision to do so is final.
While Harem Royal will use reasonable endeavors to verify the accuracy of any information it places on the site, it makes no warranties, whether stated or implied in relation to its accuracy. This site is provided on an "as is" and "as available" basis without any representation or endorsement made. We make no warranties of any kind, whether stated or implied, in relation to the site, or any transaction that may be conducted on or through this site, including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that this site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this site or the server that makes it available is free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of Content or material uploaded or transmitted through this site. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether stated or implied, in relation to the products available through this site including but not limited to, implied warranties of satisfactory quality and convenience for a particular purpose. Nothing in these Terms or Conditions will affect your rights as a consumer under the law of the Republic of Serbia.
You should acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this site and any information provided to or taken from this site by you.
You agree that Harem Royal will not be liable in contract (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses regardless of whether such losses were incurred by that party arising from, or in connection with the provisions of the Terms and Conditions.
At our request, you agree fully to defend, indemnify and hold harmless Harem Royal immediately on demand, as well as its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms and Conditions by you or any other liabilities arising out of your use of this site, or the use by any other persons accessing this site using your internet account. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you hereunder.
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Harem Royal as a result of the Terms and Conditions or your use of this site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Harem Royal, and we shall not be liable for any representation, act, or omission on your part.
The Terms and Conditions (amended from time to time) constitutes the entire agreement between you and Harem Royal regarding your use of the site, and supersedes any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and Harem Royal in relation to such matters. In the event any other rules, code of conduct, or other matter posted on this site conflicts with the terms of the Terms and Conditions, the Terms and Conditions shall govern. No oral explanation or oral information given by any party shall alter the interpretation of the Terms and Conditions.